When device access is limited or needs specialised access equipment, like cherry pickers or scaffolding, these will be billed on an as-needs basis. By entering into to the subscription agreement, customers are agreeing that they accept these charges.

Additionally, if your site/organisation mandates inductions or work permits, the time to prepare and attend these inductions affect your annual allocation. For such situations, opting for our “GO PRO” package is advisable to ensure your subscription sufficiently includes enough hours to service your equipment.