Subscription Hours and Anniversary
Exhaustion of Hours: If hours are utilised before the annual anniversary, customers have the option to purchase an additional subscription to see them through Read More
Cellular Communication
Cellular communications are managed in addition to the service subscription. We reserve the right to use the carrier of our choosing to supply your Read More
Batteries Exclusion
Batteries are exempt from our supplier’s warranty, and as a result, we cannot extend this coverage to our customers. Any battery replacements will incur Read More
Handling of Vandalised or Damaged Devices
Should your devices experience vandalism or damage from events such as fires, floods, or lightning strikes, any associated repair costs will be beyond the Read More
Access Requirements
When device access is limited or needs specialised access equipment, like cherry pickers or scaffolding, these will be billed on an as-needs basis. By Read More
Subscription Purchase & Components
Subscription Period: Customers are asked to purchase the support subscription annually in advance. Invoice date will be the date the subscription starts and is Read More