Effective Date: 08/09/2026

The AlphaX Data Plan keeps your connected devices, data, AI services and support working together as one managed service. Instead of managing connectivity, platforms, gateways, monitoring and troubleshooting separately, your team gets a single service designed to keep information flowing and issues visible.

What your Data Plan delivers

• • Reliable data connectivity for covered devices through cellular, LoRaWAN and other required network transport.
  • AlphaX platform and API access to view, manage and use the data generated by your connected devices.
  • AI services included, with access to supported AI models and new model releases as they become available for your plan. Use AI-assisted analysis, anomaly detection, summarisation, natural-language queries, alerts and workflow support to turn device data into faster operational decisions.
  • Remote support for covered devices, platform services and common service issues.
  • Network maintenance to keep supported connectivity and gateways configured and operating effectively.
  • Network monitoring that helps identify connectivity issues before they become wider operational problems.
  • Service monitoring across the AlphaX platform, covered XVision AI devices and Sentinel gateway units.
  • Remote administration, diagnostics, configuration and software-level management where applicable.

The customer benefit

Your Data Plan is designed to reduce the work required to operate a connected system. Metamorph helps watch the service, maintain the network, support the devices and keep the platform available, so your team can focus on the information and outcomes the system is there to provide.

Instead of managing	You receive
Multiple connectivity providers	One managed Data Plan
Unclear device or network faults	Monitoring, diagnostics and remote support
Raw device data alone	Platform access plus included AI services
Reactive troubleshooting	Ongoing service and network monitoring

What is included

Connectivity and managed access

The plan includes the cellular SIM, LoRaWAN and other network transport costs required to transmit data from covered devices to the AlphaX platform. Where applicable, secure VPN or tunnelling methods may be used for remote access and configuration.

Platform and AI services

Your subscription includes access to the AlphaX platform and the AI services made available with your plan. This may include the current supported model set, access to newly released models where enabled for the service, model upgrades, AI-assisted analysis, anomaly detection, natural-language queries, summarisation, visualisation, reporting and automated alerts. These capabilities are designed to help your team identify issues earlier, interpret device data and act without needing to build and maintain separate AI tooling. Available models and functions may evolve as the platform improves, subject to the capabilities and limits of your plan.

Monitoring, maintenance and support

Metamorph monitors supported network and service components, performs reasonable network maintenance, and provides remote diagnostics, configuration and software-level management for covered devices. You also receive unlimited remote technical support for covered devices and services during the subscription term.

Service coverage

The service-level commitment applies to the AlphaX Cloud Platform, XVision AI Devices and Sentinel Gateway Units. Individual cellular or LoRaWAN sensors and customer-managed infrastructure are not covered by the uptime commitment. If you use your own private LoRaWAN, Wi-Fi or other network infrastructure, you remain responsible for that infrastructure and its availability.

Customer-supplied connectivity: You may choose to provide your own cellular, LoRaWAN, Wi-Fi or other network infrastructure. We can continue to support the connected service on a best-efforts basis, but customer-managed connectivity is not covered by the guaranteed uptime commitment. Using your own connectivity does not change the price quoted in your service plan.

Service availability commitment

Metamorph will use reasonable commercial efforts, consistent with accepted industry standards, to make the covered AlphaX service available 99.5% of the time in each calendar month. Planned maintenance notified at least five days in advance, emergency work needed to address a critical risk, customer-managed infrastructure, individual sensors, third-party interference and events outside reasonable control are excluded from uptime calculations.

Service credits

Monthly uptime	Credit period	Credit value
99.5% or higher	None	None
97.0% to below 99.5%	1 week	Annual fee / 52
94.0% to below 97.0%	2 weeks	Annual fee / 52 x 2
Below 94.0%	1 month	Annual fee / 52 x 4

Credits are applied as additional service time at the end of the current billing cycle, are not exchangeable for cash, and are capped at one month per calendar month. A request must be made in writing within 30 days after the affected month. If monthly uptime falls below 80.0%, the Customer may terminate the Data Plan with seven days written notice or accept the one-month credit.

Your data and privacy

Data sovereignty: By default, your data is stored in the country of origin, helping keep information within the region where it was generated. Any alternative storage or processing arrangement will be identified and agreed as part of the applicable service.

You retain ownership and control of data generated by your devices. During an active subscription, you may request an export in a standard, accessible format and Metamorph will provide reasonable tools or assistance. Data is retained for the active subscription term. If the subscription ends, Metamorph may remove stored data after at least 30 days written notice.

Metamorph retains its intellectual property in the platform, software, algorithms, analytics, visualisations and processing methods. Metamorph may use aggregated or anonymised data to improve service quality, optimise systems and develop features, provided the Customer and individuals are not identified and applicable privacy laws are followed.

Physical services

The Data and Infrastructure Plan does not include physical services such as onsite installation, field work, equipment changes or other hands-on support. These services are provided through the AlphaX Pro Hours Subscription and can be added at a discounted rate when bundled with the Data and Infrastructure Plan.

Simple service terms

Term and renewal

Plans are normally billed annually in advance for a 12-month term and renew automatically unless cancelled in writing at least 30 days before the term ends. Shorter plans may be offered at Metamorph discretion and may include a 20% surcharge on the equivalent pro-rated annual cost.

Optional Pro Hours

Pro Hours may be purchased at a 10% discount to standard hourly rates for onsite work, custom development, integrations, non-standard troubleshooting and other work outside standard remote support. Unused hours expire at the end of the Data Plan term unless otherwise agreed.

Payment and suspension

If an invoice remains unpaid, Metamorph may suspend connectivity, platform access, remote support, alerts or related services after giving any notice required by law or the agreement. A late fee of 2% per month, or the maximum lawful amount, may apply. Services may require payment of outstanding amounts and a reasonable reactivation fee before restoration.

Keeping the service secure

Customers must provide reasonable access and information needed to support covered services, avoid misuse, and not interfere with monitoring or security controls. Metamorph may update these terms with 30 days written notice. Continued use after the effective date means the updated terms are accepted.

Questions and support

Email: [email protected]
Postal: 11 Rays Way, Pakenham VIC 3810, Australia

These terms are intended to explain the value of the AlphaX Data Plan clearly while setting out the boundaries of the managed service. If there is an inconsistency between this summary and the signed service agreement, the signed service agreement prevails.